FRequently asked questions

At this time, we only accept Visa, MasterCard, and American Express.

Once your order is packed and has been picked-up by the carrier from our warehouse, you will receive an email notification with the tracking number.

No worries. When shipping your orders, we don't require a signature for delivery. The carrier will simply leave the package at your front door. Our carrier does not ship to PO boxes.The carrier might decide to leave a delivery notice at your door. In this case, you will have on average 5 days to collect your package from the carrier or it will be sent back to Sport Pux.

The product in stock will be shipped within 24 hours of receipt of payment by Sport Pux. Unavailable products are usually shipped within 8-14 business days. In this case, you will be informed of a late delivery. Please note that we are closed on weekends, and statutory holidays.

Once the order is shipped, you will be able to track your order by using the tracking number contained in your 'notification email'.

If your order has not already been dispatched from our warehouse (in other words, you have NOT received the 'notificaiton email'), it is still possible to change or cancel your order. Contact our Client Care team via our contact form .... don't forget to include your full name and order number, so that we can know which order you are referring to.

We are very open and willing to ship internationally. Please complete our Contact Form and a member of our Client Care team will reach out to you!

We are very sorry to hear that your order has gone missing. Please contact our Client Care team by completing our Contact Form (link). We are confident that we can resolve this issue quickly.

If the shipping box is damaged, but the goods inside are undamaged, you can still consume the product. No worries! Please inform our Client Care team so we are aware of the situation and we can inform the carrier. If both the shipping box and the Sport Pux food is un-consumable, please contact our Client Care team by using the contact form , so that we can replace your package.

Prior to contacting our Client Care team, please make sure to look everywhere: your community mailbox, speak to the building concierge, on your deck, in front of the garage door, or if a delivery notice card has been left by the carrier (you might have to pick it up from the carrier). If you still cannot locate your package, please contact our Client Care team by using our contact form (link) so that we can look further into this situation.... don't forget to include your name and order number. If this results from a wrong address, Sport Pux will not be held responsible. To receive your parcel back, you may have to pay extra shipping fees. They can vary between $9.99 and $19.99 depending on your area.

Our apologies for sending you the wrong item. Please keep that item for your own personal consumption, and/or share with your family and friends. As well, please contact our Client Care by completing our contact form and we will fix this situation as soon as possible.

For US orders - we ship from Richardson, Texas. If your order is placed prior to 12 PM EST, it will be shipped out within 24 hours. All other orders will typically be shipped the next business day depending on the number of orders received. For Canadian orders - we ship from Wakefield, Québec. xxx Please note that our warehouses are open Monday to Friday 9 to 5 pm EST. We are closed on weekends and statutory holidays. For more information please visit our shipping policies page.

Right before the checkout process (after the cart page), there is a 'discount code' box that you can enter your code to receive your discount. If you encounter any problems, please contact our Client Care team, so that we can assist you.

Sorry to hear that your code is not working. We will absolutely assist you in this issue. Please contact our Client Care team by completing the form.

If you move, we can update your address to keep delivering your product subscription. Simply email us at subscription@sportpux.com

If the item is out of stock when the next subscription cycle occurs, the order is still created. Our team will contact you if this occurs, and we will propose different solutions for you!

If you wish to cancel your subscription you can do so via the 'My Order panel'.

No, unfortunately, you will need to purchase the subscription once again. We apologize for the extra work.

If you wish to re-start / lift your subscription, simply email us at subscription@sportpux.com and we will reactivate your subscription.

If you wish to suspend / pause your subscription, simply email us at subscription@sportpux.com. New orders won't be created and you won't be billed until the suspension is lifted.

The subscription renews on the same day of the month on which you created the subscription. For example, on June 5th, you sign-up for the subscription, the subscription will renew on the 5th of every month after that (August 5, September 5,...) until you pause or cancel the subscription.

Unfortunately, it is not possible for you to purchase a 'product subscription' and another 'non-subscription item' at the same time. The system will not allow it. You will need to first purchase and 'checkout' with the subscription item, and then, purchase the separate item separately.

If you wish to change to another payment method or update any of your credit card details, you need to cancel the product subscription and purchase a new subscription with the new details.

We are sorry to hear that the product was unsealed or damaged. You should not consume any product that is unsealed/damaged. Please contact our Client Care team by completing our contact form and we will rectify the situation for you.

Just like any food item in general, you should not consume any product past their expiry date.

Please note that our products do contain milk and nuts. If you are allergic to these, you should not consume any of our products. If you have any questions, please don't hesitate to reach out to us for more information.

Yes, we use recyclable packaging, but they are not compostable.

None of our products contain any caffeine.

We are sorry to hear that you don't like the taste of the product that you purchased. Sport Pux offers a 100% guarantee on all purchases. Visit our 'Shop' page and let us know which flavor you would like us to ship to you and then contact our Client Care team via our contact form and request a replacement.

Great news! Our products will not melt or freeze during shipping.

We use many different types of super-food ingredients to amplify each of our bars ensuring that you are receiving the nutrients that you need as an athlete. These include but not limited to, almonds, almond butter, organic beet powder, organic coconut juice milk, coconut juice powder, organic grape powder, peanuts (peanut butter, all natural), peanut flour.

Due to the unique manufacturing process used for the Sport Pux bars, our products react very well to hot or cold conditions. When exposed to heat our products will become softer but not lose their flavor or quality. Conversely, when exposed to cold environments, the product will get harder but not freeze completely and therefore are edible when 'frozen'.

No, absolutely not! Our products are made with natural and organic ingredients.

We use natural, non-GMO ingredients. Our products also contain organic ingredients.

If there is something wrong with your order and/or item, please contact us and our Client Care team will be happy to assist you. Please note that we do not take back food items. Depending on the issue we will be happy to reship you a new order or process a refund. Please visit our refund policy page

If there is an issue with any store-bought products, you will first need to refer to that same location, and not us. The retailer will follow their in-store policies regarding refunds or store credits, if required. Then, if needed, the retailer will contact us directly for further assistance. You do not have to contact us. Unfortunately, we credit or refund only online purchases. Thank you for understanding!

Refunds in general will take up to 72 hours to appear in your account. If it has been more than 72 hours, please contact our Client Care team by completing this form (link), and we will look into this further for you.

If you have any food allergies, you should always read the ingredients list fully before consuming any of our products. If you have any questions, please don't hesitate to reach out to us for more information. Please note that our products are manufactured in a facility that processes milk, peanuts, tree nuts and soy.

Great question! Our bars are vegetarian only, and not vegan. Whey protein is one of our main ingredients. **Whey protein is the liquid material that is created as a byproduct of cheese production

You should be aware that our products are manufactured in a facility that processes milk, peanuts, tree nuts and soy.

Yes, our products are gluten-free. Actually, our facility does not allow any wheat product to enter its doors.

Since all of our products are made with healthy ingredients, they are suitable to be consumed by all women, including pregnant and nursing. However, if you are unsure, you should always consult your physician or obstetrician before using any type of new supplement.

You can consume as many Sport Pux products as you like, however, we do not know your 'health status' and cannot recommend the number of bars to eat per day. If you are unsure, speak to your Physician for further guidance. Remember, that our products contain natural ingredients and are made primarily of protein, fat and carbohydrates. Everything that the body needs.

Our products are made with the healthiest ingredients, no preservatives, good amounts of macro-nutrients (proteins, fats, carbohydrates) and therefore are safe for children. If your child has any allergies, please check the ingredient list before purchasing any of our products. If you are unsure, we highly recommend you speak to your child's pediatrician before consuming any of our products.

Sport Pux offices and warehouses are open Monday to Friday 9 to 5 pm EST. We are closed on weekends and statutory holidays.

You can buy our products through our Sport Pux online store (click link) or directly through the retail stores that carry our brand.

In the USA our warehouse is located in Richardson, Texas. In Canada, our office and warehouse are located in Wakefield, Québec.

If you have a question, please complete the Contact Us form. Our Client Care team will get back to you as soon as possible and gladly answer any questions you may have.